# Prove value, then scale

Case studies built around business outcomes—speed, deflection, and capacity—powered by integrated systems and AI-native agents. See how we turned complex problems into predictable wins.

- ⚡ ½ delivery time
- 📉 Persistent deflection
- 🤖 First agent in 8 weeks

### 24/7 student support without scaling headcount

#### Challenge

High volume of routine student inquiries overwhelmed staff; fragmented data sources led to inconsistent responses.

#### Solution

Built a knowledge-backed Agentforce deployment that unified SIS, FAQ systems, and support workflows—agents handled Tier-1 inquiries while escalating complex cases.

#### Outcomes

- Persistent deflection of routine questions (student-facing load reduced)
- Faster, consistent responses improving student satisfaction
- Staff capacity reclaimed for higher-value advising

> “The agent feels like a teammate—always on, always informed, and it freed our advisors to focus where humans matter most.”

[Read the UNC Charlotte story](/content/customer-stories/unc-charlotte/index.html)

### Virginia Dare

#### Challenge

An aging ticket system and email-based handoffs led to delays, inconsistent responses, and unclear ownership. Virginia Dare needed to migrate to Salesforce Service Cloud, bring in-flight tickets forward as Cases, and establish secure, efficient processes across multiple case types.

#### Solution

Implemented a role-driven Service Cloud foundation: imported in-flight tickets; standardized case models and workflows; added granular access by case type (confidential types limited to designated managers); built automation to cut email dependence; and enabled case creation from Outlook. Delivered manager dashboards for trustworthy reporting.

#### Outcomes

- Unified handling across multiple case types → faster routing & resolution
- Email handoffs reduced with Outlook → Case creation and in-platform workflows
- Confidential cases protected; managers gain reliable visibility

> “We moved off the legacy tool without losing momentum—now there’s clear ownership and faster responses.”

[Read the Virginia Dare story](/content/customer-stories/virginia-dare/index.html)

## Become your own success story

Now that you've heard about some of our customer successes, become your own success story. Talk to an expert and map your first win.

[Get my integration success plan](/content/mulesoft-reviver/index.html) [Contact Us](/content/contact/index.html)